Sanlam wont release my money

I’ve had quite the ride with Sanlam. A policy I had set up for my daughter matured in August 2018. The process for her to get the money , was said to approximately take 3 months, but due to *********** staffing, my daughter did not receive any documentation that needed to be signed she eventually did receive them after I had gone to the Sanlam offices to fight with them to release the money .However, when I’d call in I was constantly told that , she will receive the money in 7 days. I had the person who does the ***** check come to my workplace , he then called the people at Sanlam to release the funds and 7 months later and she has not received the money. Now again due to *********** staffing, the wrong account number was submitted by Sanlam , and after the long 15 day waiting period due to cash focus after 7 months, the money still has not cleared. There’s a lovely lady that has been helping me, but she can only do so much. As a single mother, I put certain securities in place for my children , in case some unfortunate situation were to occur. This money needs to pay for her fees as I mentioned last year , because an unfortunate situation occurred. I do not want anymore false promises, I just want to see that money in my daughters account. I’ve called Sanlam almost everyday for the last 7 months and the only reason I’m resorting to posting here is because, your call center agents are rude and unhelpful. Can I please have that money. We have waited for far too long , we can’t keep waiting. Now i am certain that if anything were to happen to me, my children will have to suffer before they can get money from Sanlam. I am very disappointed.

I do not have the patience to wait for Sanlam whilst they get their act together. All i want is that money before the end of this week.