Sanlam won't pay me my policy cashbacks

I am writing this review with so much disappointment from Sanlam. I have several policies with them, which have cash backs. Both my policies last gave me cashbacks 5 years ago. A financial advisor from Sanlam reviewed my policies and advised that my cash back is due in May 202. I have been following up with Sanlam since with no success but yet my premiums are being deducted monthly with no fail. I waste my airtime daily calling them and I am being sent from pillar to post.