Sanlam won't pay back double deduction

Good day,

I have been calling Sanlam Sky for the past eight weeks. I have been sent from pillar to post without assistance. I made a funeral claim on the 01st June 2023 after my mother's death. The whole cover amount was not paid-out, when I enquired I was told that its their policy to deduct the premium of that month (in this case June) from the cover amount if a claim is made before that premium is paid (my debit goes off on the 15th of every month). Therefore, just over R1500 was missing from the cover amount. I was told by a consultant on a call that the money will be paid into my bank account in 5 days. I called Sanlamsky again after 5 working days and I was informed to fill and send the refund form. On the 27th June 2023 I did send three refund forms. Two claims of canceled policies were refunded and not the double debit. I was then asked to send proof of double debit to which I did send on the 06th July 2023 which was for the second time I sent it. I was told I would get the funds today (14/07/2023) and it has been promised every week since I sent the refund forms. I have made many calls to Sanlam sky and all the consultants do is lie to me about getting paid. The consultant I talked to today informed me that since I sent the proof of double deduction my claim has not been assessed and has not been attended to since I sent the proof of double deduction (bank statement). The deduction for the 14th July has also gone through today although I have not been paid back. I am honestly tired of the lies; I'm so angry and disappointed.