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JJ
Jeanne J

1 reviews | Active since Jan 2022

08 Sept 2025, 09:33

Sanlam Withholding My Provident Fund – No Response!

I left my employer at the end of June 2025 and Sanlam confirmed my exit by issuing a Paid-up Certificate. I submitted all the required forms for my provident fund withdrawal.

It’s now September, and Sanlam has still not paid me a cent or even given me a payment date. I’ve sent multiple emails (15, 18, and 28 August) with all documents attached, and they simply ignore me.

This is my retirement money — not a favour from Sanlam. They have a legal duty to pay out what belongs to me, yet they are holding onto my funds without explanation.

I am forced to escalate this to the Pension Funds Adjudicator and the FSCA because Sanlam is not acting in good faith or within the law.

All I want: Pay my benefit and confirm a date immediately.

Name: Jeanne Jacobs Fund Member No: ***5

0
Replies (11)
Sanlam
Sanlam's reply08 Sept 2025, 09:36
Official
Good morning Jeanne

We are sorry to learn of your poor service experience and have arranged for assistance from Sanlam Corporate.

Regards
Sanlam Client Care
JJ
Jeanne J's update08 Sept 2025, 09:45
Reviewer Update
This has been going on for over a month and not a single person has made the effort to respond to my emails or calls — I only get automated replies. My employer has NO right to withhold my provident fund withdrawal, and with Sanlam refusing to step in, they are effectively enabling this ******** obstruction. This is my money, contributed by me, yet I have received no payment, no commitment, and no assistance from Sanlam. Until Sanlam provides a clear confirmation that my withdrawal instruction will be processed and gives me a firm payment date, this matter is not resolved.
JJ
Jeanne J's update10 Sept 2025, 15:39
Reviewer Update
Sanlam has now had my withdrawal documents since 15 August 2025, and I have been following up repeatedly since then. Despite this HelloPeter complaint and numerous emails, there is still no confirmation, no payment date, and no resolution. I lodged a formal complaint with the Pension Funds Adjudicator in the first week of September. Sanlam will now have to account directly to the regulator for withholding my provident fund benefit. This matter should never have required escalation — Sanlam has a statutory obligation to pay my benefit timeously under the Pension Funds Act. Yet nearly a month later, I am still waiting for money that legally belongs to me. Until Sanlam processes my withdrawal and confirms payment, this issue remains unresolved.
Sanlam
Sanlam's reply10 Sept 2025, 15:56
Official
Good day Jeanne

This is to confirm that you have been contacted via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care 
JJ
Jeanne J's update10 Sept 2025, 18:21
Reviewer Update
I received a generic auto response just like all the other generic auto responses I have received!
Sanlam
Sanlam's reply11 Sept 2025, 07:20
Official
Good morning Jeanne

Sanlam Corporate will be assisting you with this matter.

You are welcome to respond to their email for any further assistance you require.

Regards
Sanlam Client Care
JJ
Jeanne J's update11 Sept 2025, 07:38
Reviewer Update
Thank you, Sanlam Corporate is one of the departments that I have been waiting for a response from since 15 August. But I will keep waiting
JJ
Jeanne J's update12 Sept 2025, 11:12
Reviewer Update
Another day later and still no response / call besides the generic mails.
Sanlam
Sanlam's reply12 Sept 2025, 11:19
Official
Good morning, Jeanne

We have relayed your message to Sanlam Corporate's Complaints team.

Regards
Sanlam Client Care
JJ
Jeanne J's update22 Sept 2025, 09:57
Reviewer Update
It is now another 10 days later and still no feedback, no calls, no solution
Sanlam
Sanlam's reply22 Sept 2025, 11:10
Official
Good morning, Jeanne

We have received feedback that Sanlam Corporate has sent you an email.

Regards
Sanlam Client Care