Sanlam will you please respond?

I have a personal loan with sanlam which I took out in January 2021. Since March 2021 I have called the call centre 7 times and requested my statement which according to one agent my contract states I'm to receive it every month. I have also sent various emails via the website. The last agent I spoke to last week Tuesday advised that I will receive the statement within 5 days.. My response was "I have been told that twice, what is my next course of action should I not receive the statement" she advised to call back, lol. Bare in mind once I held on for 45minutes in total.. This is disgusting services from such a huge company.. All my policies as well as my mother's policy is with sanlam. If I do not receive my statement I will discontinue payments, as Sanlam is in breach of contract. It's disgraceful that I need to resort to hello Peter