AR
Avinth R

1 reviews | Active since Dec 2013

20 Sept 2018, 14:06

Sanlam will sell you off to sharks like Sigma - Worst service Ever from a company you can never Trust

I had a personal load with Sanlam. Without any notice they have sold this over to a company called Sigma. Sigma has harassed me to no end. I have asked them for specific information that I need to review before engaging with them and nothing has been sent. Instead they continue to threaten and add costs. Sanlam you are the worst service provider to ever deal with. I will never ever ever deal with you and will ensure no one from my family does either. Without any notice you sell this off to a company like Sigma who refuse to give me the information I want. To make matters worse no correspondence from you at all regarding this. To everyone reading this review do not ever deal with Sanlam ever. Be it any financial products. They are nice when they want your business, however when you fall on hard times they will throw you to the worst possible company ever. You are the worst of the worst insurers I have ever come across. Even though I am in a position to cover the arrears and get back on track I can not trust that Sigma company. How dare you throw your clients to an aweful company like that. How dare you.

0
Replies (5)
Sanlam
Sanlam's reply20 Sept 2018, 14:32
Official

Dear Avinth

We acknowledge receipt of your complaint. This is unfortunate to hear. We will refer your complaint to the relevant department for urgent investigation.

Kind Regards,

Client Relations

AR
Avinth R's update20 Sept 2018, 15:09
Reviewer Update
I would like to also add to anyone out there who wants to deal with Sanlam to note the following. When you default, they sell you off to Sigma. Sigma charges you their own interest rate, as well as for SMS messages, calls to you. They call you non stop sometimes as much as 15 times a day, starting at 08:00 in the morning and running till 20:00 at night. They never stop. You request information from them and they refuse to send it to you. They call on weekends as well. And you the client gets charged for that. DO NOT DEAL WITH THIS COMPANY. And the irony of this is that I get messages from Sanlam asking if I would like to take out at RA or other insurance with them. You will loose your sanity dealing with Sanla, personal loans
Sanlam
Sanlam's reply20 Sept 2018, 15:27
Official

We acknowledge receipt of your post.

Regards,

Client Relations

AR
Avinth R's update25 Sept 2018, 18:52
Reviewer Update
Still no response from Sanlam. Acknowledging a post and actually trying to resolve are two different things
Sanlam
Sanlam's reply26 Sept 2018, 07:28
Official

Good day

We have been informed that a representative from Sanlam Personal loans contacted you yesterday but could not get hold of you. Will you please respond to their e-mail sent to you? Please inform them of a convenient time to make contact with you. In order for them to provide you with the relevant feedback.

Kind Regards,

Client Relations