Sanlam will not fix error on my SP***0 Policy

<div>I am on the verge of depression because of Sanlam and its employees. I informed my financial advisor on the 11th of September that my brother passed away and to this day my claim has not been attended to because Sanlam Sky and Sanlam is very negligent. ++++ of Sanlam Sky accepted fault on her side that she did not process the policies for activation on the 11th of September already and still to this day the policies are not active. I claimed for accidental death and I was told the mistake is being handled. This has been close to a month yet Sanlam promises to pay in 4 hours. We have incurred debt because of Sanlam's negligence. I will be taking this matter further as not only has it impacted my finances but I am unable to grieve my brother and heal because of Sanlam!</div>