Sanlam will let you and your family starve

I have been assisting a number of clients in my capacity as their financial advisor to retire from their pension fund with Sanlam and it has been the worst experience I've ever had in trying to have client's money paid out. Many of these clients are reliant on the income from their post-retirement investments and have been almost half a year without an income due to incompetence, negligence and a complete lack of care from the responsible department at Sanlam. In the past week we've spent in excess of 5 hours on hold while waiting to speak to someone who can assist us with moving the process forward, each time leaving without any real progress being made. We're simply told each time that "the matter has been escalated", which we've seen by now means nothing as each time we call we're told the same thing. Disgusting that a company can be so careless with people's livelihoods.