Sanlam why is it so difficult getting a clear answer from you?

I am writing this complaint because today I have spent almost 2 hours on the phone and I am not getting any clear answers from you. I have been a loyal client of yours and pride myself that my sanlam credit card has always been in good standing with you. The other day I got a call from Nicola Goliath from Sanlam Reality. Informing me that I must complete a debit order document otherwise I would not get my Sanlam credit card bonus. A bonus that have still not been paid out to me. I called your call centre and asked why I must sign up for sanlam reality in order to get my bonus, I could not get a clear answer and was transfered to Sanlam reality . Asking them the same question I was told that I need to speak to sanlam. So my call got transfered to sanlam Life . Sanlam Life said they don't deal with it and I must speak to reality or the credit card department.

So instead of spending hours in in your telephone systems been transfered from pillar to post. Please can you get back to me on when I will be getting the bonus?

My bonus was transfered always to my credit card why now must I submit debit order documents. I have a debit order with you for my card.

Please can somone let me know whats happening here?

I am not interested in Sanlam Reality because I stay in a small town an none of the benefits will benefit me.

Whe change your policies and procedures lpricedures , pay the bonus like other years to the credit card. Also whe ask your clients to confirm banking details for the refund with a debit order authorization document.