Sanlam what is going on?

Sanlam should do something about their poor services. It is getting old really. Since last year december it has been a mission to take care of a death claim. We're almost in april still no progress. Me specifically who lost a dear loved one and my family as a whole are dealing with unimaginable trauma. Sanlam shouldnt be another stressor why cant these matters be dealt with respect? What about other Bereaved families who are at their wits end?? Sending us from pillar to post, unclear communication and confusion. Its unacceptable, i cant express my dissapiontment enough. Please start assisting your clients as should.the incompetence is mind boggling.