LR
Lance R
1 reviews | Active since Nov 2022
12 Dec 2022, 11:40
SANLAM - what a shambolic organisation
I am in the process of sorting out my provident fund for forthcoming retirement. There have been complications that have caused issues to arise. The Provident Fund is with the giant, Sanlam. Well, they maybe a giant is size and asset value, but they are complete diminutives when it comes to service. What a pathetic organisation, with staff that simply don’t give a damn, and who all think they are superior to their customers. I cannot believe that an organisation of their size is so poor. When I finally move my funds from the Provident Fund to a Pension Fund, they will not get a sniff of the forward business. You should all be ashamed of yourselves!!
Helpful (0)
Replies (12)0
Replies (12)
Sanlam's replyOfficial
12 Dec 2022, 12:40Good day Lance
We are sorry to hear of your disappointment with our service. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanllam Client Care
We are sorry to hear of your disappointment with our service. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanllam Client Care
Sanlam's reply12 Dec 2022, 12:40
Official
Good day Lance
We are sorry to hear of your disappointment with our service. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanllam Client Care
We are sorry to hear of your disappointment with our service. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanllam Client Care
Sanlam's replyOfficial
13 Dec 2022, 16:14Good day Lance
We have received feedback that you have been contacted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted.
Regards
Sanlam Client Care
Sanlam's reply13 Dec 2022, 16:14
Official
Good day Lance
We have received feedback that you have been contacted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted.
Regards
Sanlam Client Care
LR
Lance R's updateReviewer Update
13 Dec 2022, 16:43I have been contacted - a way to go
LR
Lance R's update13 Dec 2022, 16:43
Reviewer Update
I have been contacted - a way to go
Sanlam's replyOfficial
14 Dec 2022, 09:07Good day Lance
Thank you for confirming this.
Regards
Sanlam Client Care
Thank you for confirming this.
Regards
Sanlam Client Care
Sanlam's reply14 Dec 2022, 09:07
Official
Good day Lance
Thank you for confirming this.
Regards
Sanlam Client Care
Thank you for confirming this.
Regards
Sanlam Client Care
LR
Lance R's updateReviewer Update
31 Jan 2023, 14:42As I said to you in my last response, "A way to go", and nothing has changed. You Sanlam people all believe that I am now sorted, well I am not.
In order to take care of your "demand" that my divorce order has to go through South African courts, because you don't accept a divorce order from eSwatini, a country of which both my ex wife & I are citizens of, I must now spend between R35 000 & R45 000 on legal fees in order to comply with your silly rules.
Why is it that Momentum Life are paying me out for a policy that I've had with them for 20 years'. I asked them why they are paying it out, and they stated "We have to because it's a court order".
So, if you are so insistent that the court order has to be "South Africanised", then my belief is that the onus is on Sanlam, or Sanlam Glacier to complete the process, at their cost, in order for us to move on. Why should I accrue in the region of 40k simply to comply with a whim that Sanlam and their arrogant employees believe in.
Sanlam/Glacier, you have huge legal departments' - deal with this change at your cost, or sort out my Provident/Pension Fund within reason.
You never warned any of your policy holders in eSwatini that if they decide to get divorced they must do so in South Africa, otherwise the policy will not be split according to the Divorce Order.
And Sanlam/Glacier, take this issue to the top, as I am tired of dealing with people who can't make decisions!!!
In order to take care of your "demand" that my divorce order has to go through South African courts, because you don't accept a divorce order from eSwatini, a country of which both my ex wife & I are citizens of, I must now spend between R35 000 & R45 000 on legal fees in order to comply with your silly rules.
Why is it that Momentum Life are paying me out for a policy that I've had with them for 20 years'. I asked them why they are paying it out, and they stated "We have to because it's a court order".
So, if you are so insistent that the court order has to be "South Africanised", then my belief is that the onus is on Sanlam, or Sanlam Glacier to complete the process, at their cost, in order for us to move on. Why should I accrue in the region of 40k simply to comply with a whim that Sanlam and their arrogant employees believe in.
Sanlam/Glacier, you have huge legal departments' - deal with this change at your cost, or sort out my Provident/Pension Fund within reason.
You never warned any of your policy holders in eSwatini that if they decide to get divorced they must do so in South Africa, otherwise the policy will not be split according to the Divorce Order.
And Sanlam/Glacier, take this issue to the top, as I am tired of dealing with people who can't make decisions!!!
LR
Lance R's update31 Jan 2023, 14:42
Reviewer Update
As I said to you in my last response, "A way to go", and nothing has changed. You Sanlam people all believe that I am now sorted, well I am not.
In order to take care of your "demand" that my divorce order has to go through South African courts, because you don't accept a divorce order from eSwatini, a country of which both my ex wife & I are citizens of, I must now spend between R35 000 & R45 000 on legal fees in order to comply with your silly rules.
Why is it that Momentum Life are paying me out for a policy that I've had with them for 20 years'. I asked them why they are paying it out, and they stated "We have to because it's a court order".
So, if you are so insistent that the court order has to be "South Africanised", then my belief is that the onus is on Sanlam, or Sanlam Glacier to complete the process, at their cost, in order for us to move on. Why should I accrue in the region of 40k simply to comply with a whim that Sanlam and their arrogant employees believe in.
Sanlam/Glacier, you have huge legal departments' - deal with this change at your cost, or sort out my Provident/Pension Fund within reason.
You never warned any of your policy holders in eSwatini that if they decide to get divorced they must do so in South Africa, otherwise the policy will not be split according to the Divorce Order.
And Sanlam/Glacier, take this issue to the top, as I am tired of dealing with people who can't make decisions!!!
In order to take care of your "demand" that my divorce order has to go through South African courts, because you don't accept a divorce order from eSwatini, a country of which both my ex wife & I are citizens of, I must now spend between R35 000 & R45 000 on legal fees in order to comply with your silly rules.
Why is it that Momentum Life are paying me out for a policy that I've had with them for 20 years'. I asked them why they are paying it out, and they stated "We have to because it's a court order".
So, if you are so insistent that the court order has to be "South Africanised", then my belief is that the onus is on Sanlam, or Sanlam Glacier to complete the process, at their cost, in order for us to move on. Why should I accrue in the region of 40k simply to comply with a whim that Sanlam and their arrogant employees believe in.
Sanlam/Glacier, you have huge legal departments' - deal with this change at your cost, or sort out my Provident/Pension Fund within reason.
You never warned any of your policy holders in eSwatini that if they decide to get divorced they must do so in South Africa, otherwise the policy will not be split according to the Divorce Order.
And Sanlam/Glacier, take this issue to the top, as I am tired of dealing with people who can't make decisions!!!
Sanlam's replyOfficial
31 Jan 2023, 16:48Good day Lance
We have escalated your complaint again to the relevant team.
Regards
Sanlam Client Care
We have escalated your complaint again to the relevant team.
Regards
Sanlam Client Care
Sanlam's reply31 Jan 2023, 16:48
Official
Good day Lance
We have escalated your complaint again to the relevant team.
Regards
Sanlam Client Care
We have escalated your complaint again to the relevant team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
06 Feb 2023, 14:59Good day Lance
We have received confirmation that you have been sent a further email and have also been provided with the steps to escalate your complaint further.
Regards
Sanlam Client Care
We have received confirmation that you have been sent a further email and have also been provided with the steps to escalate your complaint further.
Regards
Sanlam Client Care
Sanlam's reply06 Feb 2023, 14:59
Official
Good day Lance
We have received confirmation that you have been sent a further email and have also been provided with the steps to escalate your complaint further.
Regards
Sanlam Client Care
We have received confirmation that you have been sent a further email and have also been provided with the steps to escalate your complaint further.
Regards
Sanlam Client Care
LR
Lance R's updateReviewer Update
06 Feb 2023, 20:08I have been sent a mail, and you know that it has not come close to resolving my issue. Same old boring responses. I expect a response from someone with authority who can make decisions
LR
Lance R's update06 Feb 2023, 20:08
Reviewer Update
I have been sent a mail, and you know that it has not come close to resolving my issue. Same old boring responses. I expect a response from someone with authority who can make decisions
Sanlam's replyOfficial
07 Feb 2023, 09:13Good day Lance
Sanlam has provided final feedback on the matter. You now need to escalate your complaint as per the feedback provided to you.
Regards
Sanlam Client Care
Sanlam has provided final feedback on the matter. You now need to escalate your complaint as per the feedback provided to you.
Regards
Sanlam Client Care
Sanlam's reply07 Feb 2023, 09:13
Official
Good day Lance
Sanlam has provided final feedback on the matter. You now need to escalate your complaint as per the feedback provided to you.
Regards
Sanlam Client Care
Sanlam has provided final feedback on the matter. You now need to escalate your complaint as per the feedback provided to you.
Regards
Sanlam Client Care
LR
Lance R's updateReviewer Update
07 Dec 2023, 12:08So, at the cost of R68 000,00 I finally "comp****" with what Sanlam and their heartless "Divorce Department" demanded. They are too big an organisation to have any sympathy, empathy or any humane or human considerations in any of their client dealings. I was treated like a number, however I will devote the rest of my life to ensuring that all individual's that I ever come across receive my full analysis of Sanlam and the people who work for the organisation. And it's not pretty!
Goodbye & thank you for nothing, Sanlam!!
Goodbye & thank you for nothing, Sanlam!!
LR
Lance R's update07 Dec 2023, 12:08
Reviewer Update
So, at the cost of R68 000,00 I finally "comp****" with what Sanlam and their heartless "Divorce Department" demanded. They are too big an organisation to have any sympathy, empathy or any humane or human considerations in any of their client dealings. I was treated like a number, however I will devote the rest of my life to ensuring that all individual's that I ever come across receive my full analysis of Sanlam and the people who work for the organisation. And it's not pretty!
Goodbye & thank you for nothing, Sanlam!!
Goodbye & thank you for nothing, Sanlam!!
Sanlam's replyOfficial
08 Dec 2023, 07:36Good day Lance
Thank you for leaving your comment. We strive to provide the best experience for all of our clients, and we sincerely apologize for falling short of your expectations. Your feedback is incredibly valuable to us as it helps us improve and grow as a company.
Regards
Sanlam Client Care
Thank you for leaving your comment. We strive to provide the best experience for all of our clients, and we sincerely apologize for falling short of your expectations. Your feedback is incredibly valuable to us as it helps us improve and grow as a company.
Regards
Sanlam Client Care
Sanlam's reply08 Dec 2023, 07:36
Official
Good day Lance
Thank you for leaving your comment. We strive to provide the best experience for all of our clients, and we sincerely apologize for falling short of your expectations. Your feedback is incredibly valuable to us as it helps us improve and grow as a company.
Regards
Sanlam Client Care
Thank you for leaving your comment. We strive to provide the best experience for all of our clients, and we sincerely apologize for falling short of your expectations. Your feedback is incredibly valuable to us as it helps us improve and grow as a company.
Regards
Sanlam Client Care
LR
Lance R's updateReviewer Update
08 Dec 2023, 07:54A poor general response which shows how disconnected you are from your clientele!
LR
Lance R's update08 Dec 2023, 07:54
Reviewer Update
A poor general response which shows how disconnected you are from your clientele!