Sanlam wealth bonus unpaid!!

I have a wealth bonus owing to me- payable annually or quarterly- i chose quarterly so it can help me with finances. It was to be paid at the end of April. Sanlam called me in March to confirm my bank details for the payment to be made at the end of April. I mailed them on 24 April to enquire as to the date of payment- reply was an automated response to be sent in 48 hrs. None was received to date. I thought it best I call them next so I did that on 3rd of May(call made at 11.44am to ***- the payments are being processed was the response. Still nothing. I emailed them again on 8th of May- once again I got the automated response with nothing else. I called again to the above call centre number yesterday, 15th May at 12h15. This call lasted 12 minutes as I was put on hold while the agent checked with her supervisor. She returned to apologize for the non-payment and that her supervisor has escalated the matter. I asked that her manager kindly calls me back to explain exactly what has happened as these excuses are useless to me. Everyone is trying to make ends meet- Sanlam is exacerbating my effort!! Let's see what today brings🤬🤬🤬🤬