SANLAM WEALTH BONUS NOT PAID WHEN DUE!!!!

My initial review was on 19th May- there have been calls received from Sanlam to apologize for the delay in the payment of my bonus which was due to me at the end of April. First they weren't sure what to pay, then they had a system upgrade.....wonder what the next excuse will be. I was called on 29th May to confirm that payment will be made that day and I even asked the consultant to confirm my banking details they have on record so as to avoid another 'confusion'. NOT A CENT HAS BEEN PAID!!!!!!!!!!!!!!!!!!!!!!!!!!!!! So I guess I will be getting another courtesy call to apologize once again and what??? What's the excuse going to be now????