Sanlam Wealth Bonus

Sanlam Wealth Bonus is *********** and bad at responding to emails and phone calls. I have settled a loan, and received my paid up letter on 1 May 2025. Ever since then i have phoned and send numerous emails in regarding withdrawing my Wealth Bonus, but no assistance till now. Why do one always have to beg but when they take money they do with a smile. I am fed up with sending mails, phoning and getting transferred from one to another section but still getting no service and assistance.