Sanlam Wasting our time and our money

Good day I want to lay an compliant, I submitted my Late Father unclaimed pension funds last year in September for pay out of pension, I phoned and follow up if they did receive the documents they confirmed that they did and the documents is exoculated to the financial department for payment two months after I follow up, and now they telling me an different story. I spoke to an Marcehelle which told me if there is anything else the will call me, which no one did, I spoke to an Shy today and she could not give me an reference for my call to prove that I have been waisting my airtime for all this time, I am tired now of waiting. Sanlam is such big company but such poor service. This is such time consuming proses which the unclaimed money will not even grow in interest