Sanlam was never ready for the 2pots

I have made a request to withdraw from the 2 pots from sanlam on the 2nd of September 2024. I was told that payment will be finalized within 15 days of the claim. It's over a month now, with no payment. When I call sanlam,I keep on getting a new date for payment. On the 27th of September, I was told that there was a delay but will get the money on the 3rd of October, on the the 3rd I was promised the 7th of October. Today it's the 7th of October 2024 but still haven't received any payment. I have ran out of airtime to call and enquire as whenever I call, I am been kept on hold for more than 40 minutes. I will never recommend anyone to join sanlam as it is right now, I am looking for another service provider which I can move the funds to.