MA
Michael A
1 reviews | Active since Aug 2020
28 Aug 2020, 10:25
Sanlam very poor service
I believe there is so much room for improvement re the service you provide. I would like some very simple information on one of my policies. I have phoned three times and emailed twice. Still no response. If this is your response when I am alive, what chance are my beneficiaries likely to have when lodging a claim when I am dead
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
28 Aug 2020, 10:28Dear Michael
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Sanlam's reply28 Aug 2020, 10:28
Official
Dear Michael
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
MA
Michael A's updateReviewer Update
28 Aug 2020, 10:44Yes just what I expected. My matter will be escalated to the relevant department, but nothing else happens, they never get back to me with any answers
MA
Michael A's update28 Aug 2020, 10:44
Reviewer Update
Yes just what I expected. My matter will be escalated to the relevant department, but nothing else happens, they never get back to me with any answers
Sanlam's replyOfficial
28 Aug 2020, 11:04Dear Michael
One of our consultants will make contact with you.
Regards,
Sanlam Client Relations
One of our consultants will make contact with you.
Regards,
Sanlam Client Relations
Sanlam's reply28 Aug 2020, 11:04
Official
Dear Michael
One of our consultants will make contact with you.
Regards,
Sanlam Client Relations
One of our consultants will make contact with you.
Regards,
Sanlam Client Relations
MA
Michael A's updateReviewer Update
28 Aug 2020, 11:25Thank you, a consultant has now made contact with me. It seems Corona 19 is the problem. I have been promised that the information will be sent to me shortly.
Thank you Sanlam
Thank you Sanlam
MA
Michael A's update28 Aug 2020, 11:25
Reviewer Update
Thank you, a consultant has now made contact with me. It seems Corona 19 is the problem. I have been promised that the information will be sent to me shortly.
Thank you Sanlam
Thank you Sanlam
Sanlam's replyOfficial
28 Aug 2020, 11:33Dear Michael
We have been informed that one of our consultants made contact you with and they will send you the information shortly.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants made contact you with and they will send you the information shortly.
Kind regards,
Sanlam Client Relations
Sanlam's reply28 Aug 2020, 11:33
Official
Dear Michael
We have been informed that one of our consultants made contact you with and they will send you the information shortly.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants made contact you with and they will send you the information shortly.
Kind regards,
Sanlam Client Relations