Sanlam - Very Poor Customer Service

I have an Insurance policy with a subsidiary company of Sanlam, namely Sanlam Indie. Policy number ***. It has now been a year since my claim on my Income Protector policy and still Sanlam, that after my Doctors and Specialists supp**** all the necessary documentation as requested, has yet to make a decision on this claim. The worst is Sanlam Indie has no telephone number, so contact is only through e-mails. I find this highly unacceptable as you cannot follow up on you claim telephonically. If you do send them a mail they sometimes only answer back a week later. As Sanlam Indie is a subsidiary company of Sanlam I place the blame solely on the shoulders of the Directors of Sanlam, that such a company can sell policies and not give adequate customer service. I regret ever taking out this policy, which cost me R13 712 per month. The policy is now three years old and I think the money I have paid over this period is wasted. I would strongly suggest to the public not to take out any policies with Sanlam Indie as customer service is not one of their strong points and when it comes to paying out a claim they are continuously moving the goal posts and finding unreasonable reasons not to settle. Thank You Brian Neary