Sanlam very disappointing

I am very disappointed with Sanlam, no feed back absolutely nothing after I submitted my request for early retirement on my annuity 12 days ago already. I decided to call today and after holding for 2 ours the call just cut off. This is ridiculous! How can it be possible? I am also shocked to see how many complaints there are for Sanlam, it is absolutely scary. If I don't get any service before Friday I will come to your head office, and I will make sure that I am early because there will be probably a long que.