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Annandie N

1 reviews | Active since Nov 2024

04 Nov 2024, 14:53

Sanlam VERY BAD service

I'm very disappointed in the VERY BAD service I receive from Sanlam. I phone- no answer, I email- no answer, I message - no answer. It has been weeks without any feedback.

0
Replies (19)
Sanlam
Sanlam's reply04 Nov 2024, 14:55
Official
Good day Annandie   
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
 
 Regards
 Sanlam Client Care 
AN
Annandie N's update08 Nov 2024, 09:58
Reviewer Update
Good day, it is now a week later, can I just have feedback. Can someone just call me.

Annandie
AN
Annandie N's update11 Nov 2024, 09:11
Reviewer Update
Sanlam, this is so frustrating. Our service is absolutely so poor. I has been months. I still have no money, not even feedback. If I don' post on Hello Peter I get no response. This is so poor from your side. Can you please contact me.
Sanlam
Sanlam's reply11 Nov 2024, 09:52
Official
Good morning Annandie

We are sorry that you have not yet been assisted.

We have now again contacted Sanlam Corporate and arranged for them to contact you.

Regards
Sanlam Client Care
AN
Annandie N's update11 Nov 2024, 12:43
Reviewer Update
The proof will be in the pudding, I have received this message so many times, I still heard nothing. I WANT MY MONEY NOW, iam over Sanlam.
AN
Annandie N's update12 Nov 2024, 08:52
Reviewer Update
It's another day.... no response. SANLAM, can you please give me feedback. I mean it has been more that 3 months, surely you can give me some answers.
Sanlam
Sanlam's reply12 Nov 2024, 09:07
Official
Good morning

We have followed up with Sanlam Corporate.

Regards
Sanlam Client Care
AN
Annandie N's update12 Nov 2024, 09:09
Reviewer Update
Sanlam, this mean nothing.... what is the feedback.
Sanlam
Sanlam's reply12 Nov 2024, 09:16
Official
Hello Annandie

As we do not have access to Sanlam Corporate's records on this platform, we have requested their assistance with this matter.

Regards
Sanlam Client Care
AN
Annandie N's update12 Nov 2024, 15:08
Reviewer Update
Yet another say has gone by, no feedback whatsoever. People are complaining for waiting weeks, I have been waiting for months. SANLAM you are a disgrace. Pay me my money and I wil stop bothering you, easy as that. Pull up you socks and start giving service.

AN
Annandie N's update13 Nov 2024, 08:51
Reviewer Update
Good day, iam giving you a fare chance to give me feedback today but I have to take this up further, as is seems that Sanlam just does not give a damn.
Sanlam
Sanlam's reply13 Nov 2024, 09:50
Official
Good morning Annandie

We have relayed your message to Sanlam Corporate.

Regards
Sanlam Client Care
AN
Annandie N's update13 Nov 2024, 14:34
Reviewer Update
Can I ask if you relay the message how long does ot take form them to contact me. Since my message was relayed week ago and I have still not received any feedback. Please Sanlam what do you want from me, so that I can have feedback???????????????????????????
AN
Annandie N's update14 Nov 2024, 09:31
Reviewer Update
Any feedback on the thousands of message that I have sent so far? I have send emails, phone and whatapp for the past month without any response.
AN
Annandie N's update14 Nov 2024, 10:56
Reviewer Update
Hallllllloooooo anyone working at Sanlam or is it just all automated services. Can I please have feedback. Can it really take this long?
Sanlam
Sanlam's reply14 Nov 2024, 11:00
Official
Good morning Annandie

Apologies for our late response.

We have requested assistance from the management team at Sanlam Corporate and are waiting on their response.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply14 Nov 2024, 16:01
Official
This is to confirm that you have been contacted and will be assisted further.

Regards
Sanlam Client Care
AN
Annandie N's update14 Nov 2024, 16:46
Reviewer Update
Thank you,

I have received a call
Sanlam
Sanlam's reply14 Nov 2024, 17:58
Official
Thank you for confirming this, Annandie.

Regards
Sanlam Client Care