SANLAM Urgent Clarification Required – Fund Transfer Issue

I am extremely frustrated and concerned about the ongoing issues with the transfer of my retirement funds. I have just received communication stating that my funds were not transferred to Momentum as expected, but instead to an entity called FUNDATWORK. I am unfami**** with this organization and have no idea why my funds would be sent there.

To clarify, I had Momentum complete a transferee form and submitted it to Sanlam with the request that my funds be transferred to Momentum under my current employer. Despite this, the transfer has still not been completed correctly.

I urgently need a clear and detailed explanation of the following:

Where exactly have my funds been transferred?

Why were they not transferred to Momentum as instructed?

What is FUNDATWORK and why are they involved in this process?

What steps are being taken to resolve this and ensure my funds are correctly allocated?

Please treat this matter with urgency. I expect a prompt and thorough response, as this delay and miscommunication are unacceptable.