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Madeline S

1 reviews | Active since Nov 2013

13 Jan 2022, 16:33

Sanlam unwilling to listen or help

I have been trying to find someone who deals with the pension funds that were originally handled by ABSA Consultants and Actuaries which was taken over by Sanlam. I have an unclaimed pension fund that is now apparently with Sanlam and no one can put me through to the right person. They keep sending me to their Employees benefits department and saying a consultant will contact you shortly. 3 months later and I'm still waiting. I want to know where my pension fund is!!!!

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Replies (6)
Sanlam
Sanlam's reply13 Jan 2022, 16:41
Official
Dear Madeleine

We are sorry to hear of your experience with us. We have escalated your matter to our Pensions team for further handling. 

Regards
Sanlam Client Relations
MS
Madeline S's update13 Jan 2022, 16:42
Reviewer Update
Thank you and it's Madeline, not Madeleine.
Sanlam
Sanlam's reply14 Jan 2022, 11:12
Official
Dear Madeline

Please accept our apology for spelling your name incorrectly. 

Regards 
Sanlam Client Relations
MS
Madeline S's update17 Sept 2022, 13:27
Reviewer Update
Still no resolution or even any form of contact on this matter. I have emailed and emailed with answers stating that someone will be in contact with me, and nothing has happened. I will now be reporting Sanlam to the Consumer Council and whoever else I can report this loss of my pension fund to.
Sanlam
Sanlam's reply19 Sept 2022, 10:09
Official
Good day Madeline

We are sorry to hear this and have informed the relevant department of your latest complaint.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply26 Sept 2022, 16:22
Official
Good day Madeline

The relevant team have tried on numerous occasions to call you but have not been able to reach you.  We have requested that they send you an email.

Regards
Sanlam Client Care