SANLAM UNSATISFIED SERVICE

Hi in February 2025 I submitted a funeral claim at Sanlam for my late nephew. I did not pay the full amount of claim only paid me the premiums.

They reason for that they said the deceased and I we are just the extended family not related by blood. When I took out their funeral policy from them I was never infomred about that it was new to me.

Can you please assist me because this really hurt me because I had to borrow people's money in order to contribute towards the arrangement of the funeral. I was supposed to get the double pay out because the deceased was died of unnatural cause.

Kind regards