Sanlam unresponsive to urgent matters

Item: Sanlam
Rating: 1
Author: Anchen Miles-Hope

Good morning, on the 1st of July Sanlam deducted a double payment. I've been a client since 1988. I've sent numerous emails just to receive computer generated replies. One email even said that I will be assisted on the 1st of October 2023. THAT IS RIDICULOUS! It's my money Anchen

Helpful (0)

Replies (4)

Sanlam's replyOfficial

04 Sept 2023, 07:28

Good morning Anchen

We apologise for your service experience and have arranged for assistance from the responsible team.

Regards
Sanlam Client Care

Sanlam's reply04 Sept 2023, 07:28

Official

Good morning Anchen

We apologise for your service experience and have arranged for assistance from the responsible team.

Regards
Sanlam Client Care

Sanlam's replyOfficial

04 Sept 2023, 14:45

Good afternoon Anchen

We have received feedback that you have been contacted and that you are being assisted.

Regards
Sanlam Client Care

Sanlam's reply04 Sept 2023, 14:45

Official

Good afternoon Anchen

We have received feedback that you have been contacted and that you are being assisted.

Regards
Sanlam Client Care

Anchen Miles-Hope's updateReviewer Update

04 Sept 2023, 18:31

Thank you very much for coming back to me. I apologize, it was my mistake. I'm really sorry about that!

Anchen Miles-Hope's update04 Sept 2023, 18:31

Reviewer Update

Thank you very much for coming back to me. I apologize, it was my mistake. I'm really sorry about that!

Sanlam's replyOfficial

05 Sept 2023, 07:23

Good morning Anchen

Thank you for letting us know. We appreciate the feedback.

Regards
Sanlam Client Care

Sanlam's reply05 Sept 2023, 07:23

Official

Good morning Anchen

Thank you for letting us know. We appreciate the feedback.

Regards
Sanlam Client Care