Sanlam unprofessional, UNRELIABLE and just dont care

When I started working I had no choice but to join Sanlam pension seeing it was endorsed by my employer. Big mistake and I found out after resigning 2 years later. I resigned on 14 January 2025, filled in ll documents for payment of my pension, I was told it would be completed within 30 working days. On 19 January 2025 I was admitted to hospital were I stayed for 6 weeks ,I was discharged on 4 March 2025. I vissited my bank and noticed that my pension weren't paid and decided to wait until 10 March to contact them, 36 working days has already past. On the morning of 10 March I phoned Sanlams Customer care ( *** ) after waiting 45 min the phone was answered by a african lady, I had my father explain to her that I were just dismissed from a mental hospital,that I were on medication and need to be calm, I was treated for a mental breakdown, she insisted to speak to me. I went through all her questions and when I asked why my pension havent been paid out? She informed me one of their company's employees didn't do their work and that my documents were laying on her table right now, they will sort it immediately. I explained to her that I'm being phoned daily by debtors demanding payment and it really stressed me out ,she told me to phone back on the 17 th of March for a follow up. On 13 March 2025 , 39 working days after applying for payment, I was contacted by a African gentleman ( *** ) and informed that they would be prioritising my payment . On monday 17 March I phoned Customer Care again its been 41 working days, and after waiting 30 minutes a African lady answered the call, my father once again explained to the lady my condition and that their non payment is really effecting my menthal health, she insisted to speak to me again. This time I was told that my ex employeer is to blame and then informed me that my payment was sent for approval and that it would take another 5 working days and then maybe another 2 working days for payment to be made? I asked her so I have to wait 48 working days for something they caused by not doing their work? She told me it could take even longer, I told her I were not feeling well and that she need to talk to my father,she told me NO she is going to stop the call and put the phone down?? My father phoned Sanlam head office to lodge a complaint about the employee just putting the phone down ( *** ) and his call was answered by a afrikaans white gentleman, my father explained to him the problems I have that its been more than 40 working days and that Sanlamb employees put the phone down will talking to you, he asked me for my contact details *** and said he would call back. He did phone back and informed my father that hiss supervisor would phone him back seeing that he was on another call it was at 13.00 hours, its already 24 hours later. SANLAM DONT CARE THEY, UNRELIABLE, UNPROFESSIONAL AND JUST DONT CARE, they take youre money every month, tell you that they will pay whitin 30 working days and then they treat their customers like ****