Sanlam & UNISA have failed me

My name is Nkosinathi Zondo. My late mother worked at UNISA (University of South Africa). She passed away this year on 14 June. Since then I have been communicating with UNISA HR with regards to claiming her provident fund. To my understanding Sanlam received all documentation two months ago but I have had no communication from Sanlam ever since. UNISA informed me that they have submitted all documents to Sanlam in order to make a pay out to nominated beneficiaries. To this date Sanlam has done nothing at all. According to UNISA, Sanlam confirmed receipt of all required documents with no action at all. I have two minors that are dependent on these funds yet Sanlam is failing. I have had numerous emails back and forth with UNISA for the past two months and still no action from Sanlam. Someone is not doing their job, either from Sanlam or UNISA. It is unacceptable that to this date there has been no action on this claim. UNISA HR has also failed in fulfilling their duties. Sanlam and UNISA have failed in their capacity. Nkosinathi ***.