lT
lindiwe T

1 reviews | Active since Jul 2018

30 Aug 2024, 12:56

Sanlam underwriter cancellation form

Re:Policy number:RBS019103 Good Day

On the 15th of August, we canceled the policy for me and my husband, from Rixaka reason being is no bus and grave.

Ever since we cancelled we have been waiting for the underwriter cancellation letter and we are told story after a story, even from the manager Sindisiwe.

We currently don't have a funeral policy because they need the underwriter cancellation from Rixaka's underwriter. I will also write to Sanlam as, to us you keep on telling us you waiting for Sanlam.

I personally feel this is unfair to us as we were your loyal customers for a while.

Kindly send us the underwriter cancellation letter.

Regards Deborah Twala *** orThemba Mawila ***

0
Replies (2)
Sanlam
Sanlam's reply30 Aug 2024, 13:05
Official
Good day Lindiwe

We are sorry to hear about your service experience, but we are uncertain as to whether we can assist you with this matter.

We have made enquiries in this regard and will revert back to you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply30 Aug 2024, 14:48
Official
Hello Lindiwe

We have received feedback that Sanlam Sky has sent you an email and that they will be assisting you with this matter.

Regards
Sanlam Client Care