SANLAM UNCLAIMED BENEFIT...WORSE SERVICE EVER!

Sanlam unclaimed benefits worse service ever.....an unclaimed pension fund from over 15 years, which i never could get the right help with up until a month a go i found someone that could helpme with the pension fund that never paid off. Sanlam unclaimed benefits is supposed to be handling this as i have sent mail after mail with no responce i finally called and spoke to a person named Nombulelo Mawasha and she told me that the fund would be settled within 2 weeks and that i would recieve a message with details on when it will be paid out. then in the second week i phoned her back on which she was rude to start with and made a snotty remark by saying why i have not made any plans to sort it out in the last 15 years and i told her that i could never find the right help and someone to assist me....then she told me that the paperwork has not even been send to SARS yet and that they have many payouts and she will let me know. I was told this in the last week the paper work was supposed to be done with.....i have been struggling to get this sorted no one including this person that is suppose to help me at sanlam unclaimed benefits is helping me and i am getting no feed back from this company. I am at my wits end with this and not getting any help and only excuses.... the person handling my papers email is as follows Nombulelo *** I would like to get this sorted out as quick as possible but how must it be done when you get no response and apersonal being so unproffecianal and rude. COMPANY NUMBER IS +***8