PS
Philani S
1 reviews | Active since Sept 2013
28 Jan 2024, 14:17
Sanlam unauthorised debit orders
Sanlam I am very concerned and you must assist me and yourselves. I noticed an unauthorised deduction of R250 , 4 transactions which amount to R1000 in my Capitec account for some loan I did not take nor authorise. Some entity called MDFORCASHF , in favour of Sanlam Life Insurance Ltd. I want my money please. The incident happened today when I woke up and I didn't have enough money for public transport. Now I resorted to asking money from people. I want my refund Sanlam. Call me on listed number for more clarity. ***
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
29 Jan 2024, 08:15Good day Philani
We are sorry to hear this. The deduction you are referring to is not related to a Sanlam product. Our company provides systems for debit order transactions between banks. We would recommend contacting the loan company directly for further inquiries.
Regards
Sanlam Client Care
We are sorry to hear this. The deduction you are referring to is not related to a Sanlam product. Our company provides systems for debit order transactions between banks. We would recommend contacting the loan company directly for further inquiries.
Regards
Sanlam Client Care
Sanlam's reply29 Jan 2024, 08:15
Official
Good day Philani
We are sorry to hear this. The deduction you are referring to is not related to a Sanlam product. Our company provides systems for debit order transactions between banks. We would recommend contacting the loan company directly for further inquiries.
Regards
Sanlam Client Care
We are sorry to hear this. The deduction you are referring to is not related to a Sanlam product. Our company provides systems for debit order transactions between banks. We would recommend contacting the loan company directly for further inquiries.
Regards
Sanlam Client Care
PS
Philani S's updateReviewer Update
29 Jan 2024, 08:38Please clarify why they are using your name to do their businesses as I'm not the first client to have this issue?
PS
Philani S's update29 Jan 2024, 08:38
Reviewer Update
Please clarify why they are using your name to do their businesses as I'm not the first client to have this issue?
Sanlam's replyOfficial
29 Jan 2024, 09:43Sanlam Multi Data is a System Operator registered with PASA. They provide an infrastructure that allows businesses to process collections to and from their own bank account. These companies do inform clients that the reference number on the bank statement will always start with “MULTID FOR... “, followed by the bank reference name as created at Sanlam Multi Data.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply29 Jan 2024, 09:43
Official
Sanlam Multi Data is a System Operator registered with PASA. They provide an infrastructure that allows businesses to process collections to and from their own bank account. These companies do inform clients that the reference number on the bank statement will always start with “MULTID FOR... “, followed by the bank reference name as created at Sanlam Multi Data.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
PS
Philani S's updateReviewer Update
29 Jan 2024, 23:22Now it's clear that you guys are aware of this thing these companies are doing which means you do work together to take advantage of vulnerable public .You guys even gave me wrong emails for these people in order for me to give up , you to gain at my expense.
Good day You are welcome to contact the following directly for assistance: MDFORCHAIN - CHAINPAY LOANS *** or ***MDFORCASHF - CASHFIN LOANS *** or ***MDFORONLON - EC ONLINE LOANS *** or *** The abovementioned companies make use of Sanlam’s Collections System. ***Sanlam does not offer a Life Insurance product to you, nor do we have any involvement with your loan application. Please note that no collection can be done from your account unless you authenticate the mandate sent to you via your bank. This authentication/permission generates a response from the bank to the system which enables the company to do the once off deduction from your bank account.
Client Services Assistant
Fintech: Multi Data
T +***6www.sanlammultidata.co.za Please Note : I've removed the name of the consultant for her protection. From: Philani Sibiya <***>
Sent: Monday, January 29, 2024 8:30 AM
To:Enquiries Multidata <***>
Subject: Re: [EXTERNAL] My cash is being taken On 29 Jan 2024 at 08:18, Enquiries Multidata <***> wrote:
Good day Please provide us with the reference on your bank statement or Bank App, starting with MDFOR.
Client Services Assistant
Fintech: Multi Data
T +***6www.sanlammultidata.co.za Reading as below From: Philani Sibiya <***>
Sent: Saturday, January 27, 2024 12:38 PM
To: Enquiries Multidata <***>
Subject: [EXTERNAL] My cash is being taken HelloPlease clarify on my cash a1000 rand has been debited but I didn't receive anything from you guys please pay my money back .My name is Philani Sibiya,I'd ***. Looking forward to hearing from you.Regards Philani Sibiya
Good day You are welcome to contact the following directly for assistance: MDFORCHAIN - CHAINPAY LOANS *** or ***MDFORCASHF - CASHFIN LOANS *** or ***MDFORONLON - EC ONLINE LOANS *** or *** The abovementioned companies make use of Sanlam’s Collections System. ***Sanlam does not offer a Life Insurance product to you, nor do we have any involvement with your loan application. Please note that no collection can be done from your account unless you authenticate the mandate sent to you via your bank. This authentication/permission generates a response from the bank to the system which enables the company to do the once off deduction from your bank account.
Client Services Assistant
Fintech: Multi Data
T +***6www.sanlammultidata.co.za Please Note : I've removed the name of the consultant for her protection. From: Philani Sibiya <***>
Sent: Monday, January 29, 2024 8:30 AM
To:Enquiries Multidata <***>
Subject: Re: [EXTERNAL] My cash is being taken On 29 Jan 2024 at 08:18, Enquiries Multidata <***> wrote:
Good day Please provide us with the reference on your bank statement or Bank App, starting with MDFOR.
Client Services Assistant
Fintech: Multi Data
T +***6www.sanlammultidata.co.za Reading as below From: Philani Sibiya <***>
Sent: Saturday, January 27, 2024 12:38 PM
To: Enquiries Multidata <***>
Subject: [EXTERNAL] My cash is being taken HelloPlease clarify on my cash a1000 rand has been debited but I didn't receive anything from you guys please pay my money back .My name is Philani Sibiya,I'd ***. Looking forward to hearing from you.Regards Philani Sibiya
PS
Philani S's update29 Jan 2024, 23:22
Reviewer Update
Now it's clear that you guys are aware of this thing these companies are doing which means you do work together to take advantage of vulnerable public .You guys even gave me wrong emails for these people in order for me to give up , you to gain at my expense.
Good day You are welcome to contact the following directly for assistance: MDFORCHAIN - CHAINPAY LOANS *** or ***MDFORCASHF - CASHFIN LOANS *** or ***MDFORONLON - EC ONLINE LOANS *** or *** The abovementioned companies make use of Sanlam’s Collections System. ***Sanlam does not offer a Life Insurance product to you, nor do we have any involvement with your loan application. Please note that no collection can be done from your account unless you authenticate the mandate sent to you via your bank. This authentication/permission generates a response from the bank to the system which enables the company to do the once off deduction from your bank account.
Client Services Assistant
Fintech: Multi Data
T +***6www.sanlammultidata.co.za Please Note : I've removed the name of the consultant for her protection. From: Philani Sibiya <***>
Sent: Monday, January 29, 2024 8:30 AM
To:Enquiries Multidata <***>
Subject: Re: [EXTERNAL] My cash is being taken On 29 Jan 2024 at 08:18, Enquiries Multidata <***> wrote:
Good day Please provide us with the reference on your bank statement or Bank App, starting with MDFOR.
Client Services Assistant
Fintech: Multi Data
T +***6www.sanlammultidata.co.za Reading as below From: Philani Sibiya <***>
Sent: Saturday, January 27, 2024 12:38 PM
To: Enquiries Multidata <***>
Subject: [EXTERNAL] My cash is being taken HelloPlease clarify on my cash a1000 rand has been debited but I didn't receive anything from you guys please pay my money back .My name is Philani Sibiya,I'd ***. Looking forward to hearing from you.Regards Philani Sibiya
Good day You are welcome to contact the following directly for assistance: MDFORCHAIN - CHAINPAY LOANS *** or ***MDFORCASHF - CASHFIN LOANS *** or ***MDFORONLON - EC ONLINE LOANS *** or *** The abovementioned companies make use of Sanlam’s Collections System. ***Sanlam does not offer a Life Insurance product to you, nor do we have any involvement with your loan application. Please note that no collection can be done from your account unless you authenticate the mandate sent to you via your bank. This authentication/permission generates a response from the bank to the system which enables the company to do the once off deduction from your bank account.
Client Services Assistant
Fintech: Multi Data
T +***6www.sanlammultidata.co.za Please Note : I've removed the name of the consultant for her protection. From: Philani Sibiya <***>
Sent: Monday, January 29, 2024 8:30 AM
To:Enquiries Multidata <***>
Subject: Re: [EXTERNAL] My cash is being taken On 29 Jan 2024 at 08:18, Enquiries Multidata <***> wrote:
Good day Please provide us with the reference on your bank statement or Bank App, starting with MDFOR.
Client Services Assistant
Fintech: Multi Data
T +***6www.sanlammultidata.co.za Reading as below From: Philani Sibiya <***>
Sent: Saturday, January 27, 2024 12:38 PM
To: Enquiries Multidata <***>
Subject: [EXTERNAL] My cash is being taken HelloPlease clarify on my cash a1000 rand has been debited but I didn't receive anything from you guys please pay my money back .My name is Philani Sibiya,I'd ***. Looking forward to hearing from you.Regards Philani Sibiya
Sanlam's replyOfficial
30 Jan 2024, 07:56Good day Philani We are sorry to hear you feel this way. We provided you with the contact details we have on record for these companies.
No collection can be done from your account unless you authenticate the mandate sent to you via your bank. This authentication/permission generates a response from the bank to the system which enables the company to do the once off deduction from your bank account. Regards
Sanlam Client Care
No collection can be done from your account unless you authenticate the mandate sent to you via your bank. This authentication/permission generates a response from the bank to the system which enables the company to do the once off deduction from your bank account. Regards
Sanlam Client Care
Sanlam's reply30 Jan 2024, 07:56
Official
Good day Philani We are sorry to hear you feel this way. We provided you with the contact details we have on record for these companies.
No collection can be done from your account unless you authenticate the mandate sent to you via your bank. This authentication/permission generates a response from the bank to the system which enables the company to do the once off deduction from your bank account. Regards
Sanlam Client Care
No collection can be done from your account unless you authenticate the mandate sent to you via your bank. This authentication/permission generates a response from the bank to the system which enables the company to do the once off deduction from your bank account. Regards
Sanlam Client Care