DT
Dylon T

1 reviews | Active since Mar 2025

10 Mar 2025, 13:23

Sanlam Umbrella/Provident Fund Cover

Highly do not recommend using Sanlam's Umbrella cover or any provident fund cover that they offer. Their customer service skills are very poor. Try calling their lines and no answer whatsoever. Same with their WhatsApp lines, 2/3 days to get through to someone.

Payout was generally supposed to be done in 30 days. Almost 3 months have passed by and my payout was not done.

Issue has been ongoing since.

A definite no go for Sanlam as a provider.

0
Replies (2)
Sanlam
Sanlam's reply10 Mar 2025, 13:27
Official
Good day Dylon

We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance. 
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply11 Mar 2025, 09:14
Official
Hello Dylon

We have received feedback that Sanlam Corporate has been in touch with you via email. They will be assisting you further. 

Regards
Sanlam Client Care