DT
Dylon T
1 reviews | Active since Mar 2025
10 Mar 2025, 13:23
Sanlam Umbrella/Provident Fund Cover
Highly do not recommend using Sanlam's Umbrella cover or any provident fund cover that they offer. Their customer service skills are very poor. Try calling their lines and no answer whatsoever. Same with their WhatsApp lines, 2/3 days to get through to someone.
Payout was generally supposed to be done in 30 days. Almost 3 months have passed by and my payout was not done.
Issue has been ongoing since.
A definite no go for Sanlam as a provider.
Helpful (0)
Replies (2)0
Replies (2)Sanlam's replyOfficial
10 Mar 2025, 13:27Good day Dylon
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's reply10 Mar 2025, 13:27
Official
Good day Dylon
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
11 Mar 2025, 09:14Hello Dylon
We have received feedback that Sanlam Corporate has been in touch with you via email. They will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you via email. They will be assisting you further.
Regards
Sanlam Client Care
Sanlam's reply11 Mar 2025, 09:14
Official
Hello Dylon
We have received feedback that Sanlam Corporate has been in touch with you via email. They will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you via email. They will be assisting you further.
Regards
Sanlam Client Care
