Sanlam Umbrella Trust. Exact same complaint as the previous one.

Hi, well we still not having a good experience with Sanlam Umbrella Trust. Now I'm writing this review for the exact same reason as the previous time. I spoke to someone on the phone previously about this matter and explained why it is a issue and the landlord is fedup with the late payments. Now the rent is late again. The landlord demanded that he wants his money today but was told previously this mistake will not happen again. This is very frustrating. I do not know what to say or do because we can't go give excuses why we always late anymore. The landlord is frustrated and so are we. I asked them previously to please make the payment atleast earlier or something because rent is due on the end of each month. Last time we received an apology letter and email but what will that help now? Both our parents passed away in the exact same year last year so there is no other means to get assistance. My sister's needs are not being met.