Sanlam umbrella provident fund death benefit.

Sanlam umbrella provident fund death claim department has not been helpful. On the 9th of December we called and talked to Khensani who said that the death benefit has been submitted for payment and tax has already been cleared it is now the 15th of December and the payment has not yet reflected in my mother's account. When we called again today and spoke to Sphiwe he said it's also submitted for payment but then transferred us to the EB Department and the we spoke to Wandile who was very impatient with us. My mother needs to pay my sisters school fees because my dad was the only one working and everyone we talk has not been helpful. It really doesn't take that long for money to reflect we can't even enjoy our December like others simply because we are being seen as an inconvenience to the people at Sanlam.