Sanlam umbrella provident fund claims -worst service ever

I even regret any employee benefit I have had with them. Since September 2024 It be 10 months now, trying to process my claim with the Sanlam Umbrella provident fund. No progress on anything, no updates. Only when I try emailing them they tell you of information needed, they keep asking for the same thing from Employer and me. Dealing with them has been worst, and still my things have not been sorted out, it June 2025 now. Sanlam has proven that they do not care about their clients at all. I just want my claim processed that all.