Sanlam umbrella fund claim

Sanlam have been making contact with me regarding my provident claim. I have not received any positive feedback from Sanlam umbrella fund. I have spoken to one of Sanlam umbrella fund assistants just now and was told that the liquidation was still not approved. This is now twenty one months later. He could not give me any indecation off how much longer we have to wait. We spoke to Sanlam in Belleville last week and was told that our company told them that the office was closed down and that nobody is working for the company. Now my primary concern is as follows. If our company that went in to liquidation states that the office closed down and nobody work there , what happened to the HR department responsible for our claim? Should Sanlam umbrella fund just accept that answers, how can Sanlam umbrella fund proceed to finalize the liquidation? In other words, nobody work for the company and Sanlam can not follow up. Thus us as members must accept that we will not get our contributions due to neither the company or Sanlam care to solve the liquidation process. In order for Sanlam to say they can not give us an indication how much longer we have to wait means that we will probably not be paid out at all. This is really disgusting knowing that our company just left us with nothing and yet Sanlam don't care about their members either.