Sanlam UEP claim update / Feedback non existant.

I have been trying since October 2021 to get feedback on a UEP claim and to date have not had any feedback no matter how many emails, messages or phone calls i make.

Firstly it is almost impossible to get hold of anyone via telephone as you are on hold for ever. then when you do finally manage to speak to a consultant you are advised that they cant help you and you should send an email. I have an email from the 03rd may asking for assistance and im still waiting for a response.

Can it really take almost a year to get feedback or information on if a claim has been finalised or even processed?

I am currently trying to reach the call centre and have been on hold for over 15mins.

i have submitted forms twice and am still being told there is no claim with my reference number.

Really appalling service - or complete lack thereof.