Sanlam two pot payout process is testimony of bad management altogether

On 10 September I submitted my application PLUS supporting documentation for payout in terms of the two pot system on a retirement annuity. I received an email stating that my application is receiving attention and that it will be completed by 2/10/24. A couple of days afterwards I received another email stating that the application could not electronically be finalized, and that someone from Sanlam would get in contact with me. Nobody did until I phoned Sanlam Capetown. The client service help desk informed me that my application form was not received, only supporting documentation. That, while I sent the application form and supporting documents in one email. I sent the whole batch of documentation again, only to hear that the application has been received on 18/9/2024, and that completion date will be 11/10/2024. Why is it necessary for Sanlam to lie about when the documentation was received and moves the completion date on with a week?? When speaking to someone in a managerial position at one of the help numbers, the person told me that "completion" date does not mean completion of the matter either. Completion in the simple context of finalizing a matter (processing of documents and pay out to member) is therefore clearly not how Sanlam understands completion. I was told that they have time until the 11/10/24 to give attention to the claim, only thereafter it is sent so SARS and sometime after that payment is made to the applicant. The process isn't transparent and Sanlam is playing around with pay outs that, to most applicants, are crucial and urgent. Them not administering claims in a professional manner, mis-filing application forms, changing "completion" dates after confirming receipt of all documents and shortly after that losing the application form, is unacceptable. I'm done with Sanlam. After pay out of my app**** for portion of my retirement annuity, I'm gone. Discovery offers much better deals.