Sanlam Two-pot payout NIGHTMARE

I submitted a two pot withdrawal request on 26 Sept 2024 attached all required docs, on my profile it showed estimated date of completion 17 Oct 2024 - nothing no payout! Then all of a sudden another reference no appeared showing date of completion 5 Dec 2024!!! WHY? Phoning is a nightmare holding for more than 30 minutes and emails gets rep**** with usual auto generated response. This has been the most frustrating and non existing service I have ever experienced. I have had NO communication regarding my request at all! All I want is MY money to be paid out - it is not even the entire amount! I will definately not recommend anyone to have any dealings with Sanlam.