Sanlam Two Pot

I submitted a Two Pot withdrawal request for my policy on October 26, 2024, and received an estimated completion date of December 6, 2024. Later, on November 18, 2024, I submitted another withdrawal request, which had an estimated completion date of January 17, 2025.

I contacted the call center to request that both of my applications be escalated, as I urgently need the funds. During the call, I was informed that my request would take five working days to process. However, after five days had passed without any update, I reached out to the call center again.

I was told that the delay was due to Sanlam receiving a high volume of requests, as they began processing earlier than other companies, which only started two weeks after the implementation date. Once again, I requested an escalation, and the agent assured me that he would submit my request and also file a complaint on my behalf.

When I checked the status of my requests online, I discovered that the estimated completion date had been pushed back to February 1, 2025. This process is taking much longer than I anticipated, which is incredibly frustrating, especially since another company completed my request in just four days. I do not understand why Sanlam requires so much time. The extended wait and the shift in the completion date to February 1, 2025, feel unreasonable and unfair.