1 reviews | Active since Jul 2018

24 Jul 2018, 09:20

Sanlam turned into ******!!!

Item: Sanlam
Rating: 1
Author: Virgil S

I would like to warn each and everyone out there looking to take up funeral cover to stear clear of Sanlam and its iCover offer as well. My dad passed away on 12/07/2018 and because I have cover for my family including my dad I proceeded to Sanlam's offices to submit my claim as result of his passing. I am very saddened to say that up until today I have had no call, sms, or payment from Sanlam. I had to make arrangements and the burial of my dad was done this past Saturday (21/07/2018). I submitted a complaint to Sanlam and not even a single reference was received from them. I kept my part of our agreement in so far as making funds available for my monthly commitment. This includes the increases that came about but Sanlam is keeping mum and keeping me in the dark with regards to the payment they are due to me. I also intend taking this matter to the insurance ombudsman. What I experienced from Sanlam is utter shame. Sanlam turned into ******!!!

Helpful (0)

Replies (7)

Sanlam's replyOfficial

24 Jul 2018, 10:13

Good day

We are sorry to hear of your loss please accept our condolences. We will refer this for investigation.

Regards

Client Relations

Sanlam's reply24 Jul 2018, 10:13

Official

Good day

We are sorry to hear of your loss please accept our condolences. We will refer this for investigation.

Regards

Client Relations

Virgil S's updateReviewer Update

24 Jul 2018, 11:19

Does your investigation resolve the fact that you failed to assist me in my time of need, which I had insured myself against? From 1 investigator to another, why don't you start with paying me what you ought to have within the 48hour period you promised? Your investigation can still continue to determine which of your members failed in their duties and take that up via your HR chanel.

Virgil S's update24 Jul 2018, 11:19

Reviewer Update

Sanlam's replyOfficial

24 Jul 2018, 12:08

Good day Mr Smith

We take note of your comment and will reply within the service level agreement.

Regards

Client Relations

Sanlam's reply24 Jul 2018, 12:08

Official

Good day Mr Smith

We take note of your comment and will reply within the service level agreement.

Regards

Client Relations

Virgil S's updateReviewer Update

24 Jul 2018, 12:27

Thank you

Virgil S's update24 Jul 2018, 12:27

Reviewer Update

Thank you

Sanlam's replyOfficial

26 Jul 2018, 10:26

Good day Mr Smith

We have been informed that Sanlam Sky provided you with feedback regarding this complaint.

Regards

Client Relations

Sanlam's reply26 Jul 2018, 10:26

Official

Good day Mr Smith

We have been informed that Sanlam Sky provided you with feedback regarding this complaint.

Regards

Client Relations

Virgil S's updateReviewer Update

26 Jul 2018, 11:15

Morning, Thank you for your assistance in getting this speedy resolution. I received payment & a mail from them and will respond on the consultant's mail as they debited the amount increased due to my dad's age. Am sure they will adjust back from next month on. Thank you once again

Virgil S's update26 Jul 2018, 11:15

Reviewer Update

Sanlam's replyOfficial

26 Jul 2018, 13:54

Thank you for the feedback.

Kind Regard,

Client Relations

Sanlam's reply26 Jul 2018, 13:54

Official

Thank you for the feedback.

Kind Regard,

Client Relations