Sanlam trustfund- membership/policy ***6

I have tried to call and get this escalated , my late sons father opened a trustfund for his child but everytime i try and get him anything i have to fight for it. Today im very frustrated and angry i submitted a quote for my sons school fees on the 5th of Dec , their TAT is 10-15 working days between Dec and March on the 15th day i receive an email from one of their administrators Sean Mangcunyane to send the statement and bank confirmation later only when they are supposed to pay, ive sent it but im not happy they are *********** and are rude when you ask them of their service, i then submitted a quote on the 10th of Dec for my sons stationary list, the claim should be paid in on the 9th of Jan , i call them and they tell me it has been approved an will reflect in 3-5 working days which is way past their own Tat, i call on the 15th of Dec to again query this and was advised by a Naledi who sounded disengaged and arrogant that she will escalate this and she took my cellphone number, today it is the 16th of January 2026 and we still have not recieved the funds and my soon went back to school on the 14th, i call again and speak to a very rude, non empathetic woman called Keni this is her attitude all the time same as a a Nogolide who shouted at me once . I would never advise anyone to do business with them SANLAM trustfund has the worst service ever!!!