LM
LEBONE M
1 reviews | Active since Oct 2024
11 Oct 2024, 10:20
SANLAM TRUST WORST SERVICE
I have submitted my withdrawal forms on the 5th of August to Sanlam trust / Beneficiary fund and till to date I have not received my payout, any update or even responses to emails. I am so livid with the bad service I am receiving. Every time I follow up am told its being escalated but till to date am still awaiting their call or feedback regarding my payout. I have sent several emails to the administrator and team leader but have not received help from them. It is so frustrating. They do not even deserve a star!!
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Replies (2)
Sanlam's replyOfficial
11 Oct 2024, 10:24Good day LEBONE
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Trust.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Trust.
Regards
Sanlam Client Care
Sanlam's reply11 Oct 2024, 10:24
Official
Good day LEBONE
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Trust.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Trust.
Regards
Sanlam Client Care
Sanlam's replyOfficial
15 Oct 2024, 16:26Good afternoon
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply15 Oct 2024, 16:26
Official
Good afternoon
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care