Sanlam trust worst service

I have never recieved such service ever,it has been the worst experience. On the 1st of December I send the documents they required for a termination, I was told the payment will will be made within 7-15 days which later on changed to 30 days. 30 days went and still no payment when I called I was told there's a missing page which I then send to them ,once again nothing happened again I called them only to be told an excuse after the other. Of all consultants I spoke to I doubt any of them have an idea of what the procedure is .

I have been making follow up after follow up but to this day no payment. Each consultant has a different view . The beneficiary has been waiting for the money so he can register but no payment. 1st of February marked exactly 2 months since sanlam trust started with the process. They never call me to give feed back I have to call them and its 1/10 chances that I'm able to get them.