SANLAM TRUST THE WORST SERVICE PROVIDER EVER!

We sent an email to Sanlam on 20 January 2026, and I have received a reply on 21st January 2026 with my reference number wf_*** and were advised a turnaround time of 10-14 working days for payment to be processed.

We have called every week since then. The last week of January we called and were guaranteed that the money would be paid by 6 February and therefore we reached out to the school and asked them for grace period until 6 February. Last week we called again numerous times, and even spoke to the Manager - Griffin, who assured us that payment would be paid last week this after a consultant Skye advised some documentation was required to which Griffin informed us that this was incorrect and everything required had been received. We requested a confirmation letter or email from Griffin that we can send to the school, which was also promised that day and a week later still nothing.

On Friday and today, we have been trying to call but our calls keep getting cutting off. We have even tried the WhatsApp option which refers us back to the same number or requests we send an email.

This is the most putrid service we have ever received from a service provider. Sanlams fails to deliver on their promises to pay this money to the school on the dates they have promised resulting in me now receiving emails from the school for non-receipt of payment that we too have had to promise will be made in line with the dates promised by Sanlam.

On Friday we were promised by a consultant named Skye that Griffin would call us back as his on lunch which up until now nothing.

This week marks a month since we submitted our initial request and not once have we recieved a call from Sanlam, we've had to make all the necessary calls.