1 reviews | Active since Jun 2016

12 Aug 2024, 13:51

Sanlam Trust SUCKS

Probably the worst experience in all my life dealing with Sanlam. My mother passed and they have been dealing with her things all her life, doing her Taxes, her estate, taking her money every month, but when it came time to assist us, the TAX number was wrong, and we received absolutely no assistance from her broker, in fact, every time we asked him something he was on leave and then he will fight with me because I ask other people to help. DO NOT INVEST WITH THEM, THEY ARE SHARKS. My mother's ID number on SARS differs from the ID no on her ID and Death Certificate and the man that has been doing her TAX her whole life. "I hope you come right" Sanlam Trust cannot communicate with Sanlam Death Claims - we are stuck in the middle.

In the time when you need someone holding your hand, this is not the company to deal with

0
Replies (5)
Sanlam
Sanlam's reply12 Aug 2024, 13:57
Official
Good day Elmien

Our sincere condolences with your loss.

We are also sorry to learn of your service experience and will be sending you a Private reply.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply13 Aug 2024, 16:12
Official
Hello again, Elmien

Thank you for providing us with the information. 

We have escalated the matter to Sanlam Death Claims department for urgent assistance. 

Regards
Sanlam Client Care
Sanlam
Sanlam's reply14 Aug 2024, 10:19
Official
Good morning Elmien

We have received feedback that you have been contacted and that you are being assisted.

Regards
Sanlam Client Care
's update19 Aug 2024, 09:07
Reviewer Update
Good morning,

The person that the issue was escalated to, managed to sort it out in 24 Hours. I will forever be grateful to her for assisting us and for her professionalism.

When you speak to the right people, things get done.

Regards
Sanlam
Sanlam's reply19 Aug 2024, 10:02
Official
Good day Elmien

Thank you for your feedback. We're glad the issue was resolved quickly and that you received the support you needed.

Regards
Sanlam Client Care