Sanlam Trust robbing child beneficiaries

I am absolutely disgusted at Sanlam Trust. I submitted a claim on the 09 July 2024. This claim is for 1months transport fee for my child who is a beneficiary. I also wanted an update on the banking details for the monthly maintenance of which I have also not received. And its now the 1st August this query has not been resolved and I did not get the maintenance for July. I cannot speak to a supervisor at Sanlam Trust or an administrator that is actually competent at their job. My request was issued to an administrator by the name of Manana Ramolahlehi And for the past 4 weeks she has done NOTHING. When i email her she sends me to the call centre yet shes the one assigned to my case. She is condescending and unhelpful. Ive spoken to the entire call centre staff from Mikael, Sithule, Naledi, Fiona and a whole lot of others. And im just been fed the wrong information. Its like nobody knows what they are doing!!! I want my childs money. My child has not been going to school because Sanlam haven't paid her Transport. This is NOT SANLAMS MONEY AND ITS NOT A LOAN. Can someone do their job because even Sanlam's Complaints email is useless.

This is unacceptable. The Ombudsman needs to intervene. My childs basic human right to education is being denied by Sanlam. This is unconstitutional!!!