Sanlam Trust (really?) estate executors

I have been assisting my late friend's wife with his estate of which Sanlam Trust is the executors, but what a nightmare. I think I should take this experience and write a book of how not to handle an estate, advice and experience courtesy of Sanlam Trust. One year and 5 months (and counting) later the very elementary estate is not finalised, requests for feedback is not responded to / ignored. Totally unprofessional, but I guess the money has been collected, so who cares about customer service? I'd be curious to see if anyone actually bothers to get in touch with us to explain/resolve.