JD
Jan D
1 reviews | Active since Nov 2012
27 Jun 2022, 19:11
Sanlam Trust not doing there jobs.
My son has a beneficiary trust administered by Sanlam Trust.
From Feb I have been waiting for them to pay the school fees.
Still nothing has been paid and each time I phone they just keep on saying that they are waiting fund's for investment.
How long does it take for you to perform your jobs?
Although in each email reply they state processing time is 5-7 working days, when phoning in they say no its 20-30 working days.
We are now tracking at more than 150 days???
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
27 Jun 2022, 19:13Dear Jan
We acknowledge receipt of your complaint. Kindly provide us with your son's membership number for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide us with your son's membership number for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply27 Jun 2022, 19:13
Official
Dear Jan
We acknowledge receipt of your complaint. Kindly provide us with your son's membership number for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide us with your son's membership number for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
28 Jun 2022, 09:35Good morning Jan
Thank you for the information. Your matter has been escalated with our Trust department. They will be in touch with you.
Regards
Client Relations
Thank you for the information. Your matter has been escalated with our Trust department. They will be in touch with you.
Regards
Client Relations
Sanlam's reply28 Jun 2022, 09:35
Official
Good morning Jan
Thank you for the information. Your matter has been escalated with our Trust department. They will be in touch with you.
Regards
Client Relations
Thank you for the information. Your matter has been escalated with our Trust department. They will be in touch with you.
Regards
Client Relations
Sanlam's replyOfficial
28 Jun 2022, 14:05Dear Jan
We sincerely apologise for the service experience received. Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations
We sincerely apologise for the service experience received. Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations
Sanlam's reply28 Jun 2022, 14:05
Official
Dear Jan
We sincerely apologise for the service experience received. Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations
We sincerely apologise for the service experience received. Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations