Sanlam Trust lack of service delivery

My daughter has a Trust fund with Sanlam and I have been struggling for 4 months to get her school fees paid. No one seems to know what they are doing there and I never receive feedback on the progress of the payments to the school. Sometimes I can't even get through to the call center as calls go unanswered. I am really frustrated by their service or lack thereof. It has been an unpleasant experience being their client and in future, I will not use their services for my other children and/or extended family.