AM
Athini M

1 reviews | Active since May 2021

13 May 2021, 09:23

Sanlam Trust Incompetence

My father left me money with sanlam trust. I have been trying to claim for school expenses since February 2021 but they keep delaying the process. The boarding house I live in have allowed me to stay there because we thought sanlam would pay by end of April. They sent the invoice on the 27 of April and my mom was told it was approved and they would pay within 7-10 working days but nothing from Sanlm trust. When I called they told me they had delays and the matter would be escalated to the trust manager and that would take another 48 hours. The student accommodation owner now think there is no money. They said I can stay until month end but I should buy my own food. I've been living there for the past 3 months for FREE I understand their decision. I have nothing to eat. I don't understand why I have beg for money that was left for me by my dad. Sanlam trust is unreliable and the lady I spoke to was so rude. Sanlam should I drop out of school because of delays you are responsible for? Do not leave your kids money with Sanlam they are a bunch of ******. My name is Motseetsi Lephaila

I'm using my friend's phone and account. She recommended this platform

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Replies (6)
Sanlam
Sanlam's reply13 May 2021, 09:34
Official
Dear Athini 

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation. 

Kind regards,
Sanlam Client Relations 
AM
Athini M's update13 May 2021, 11:08
Reviewer Update
Am I supposed to pay my housing expenses with an investigation
Sanlam
Sanlam's reply13 May 2021, 11:34
Official
Dear Athini 

We acknowledge your response.

The matter was referred to Sanlam Trust for urgent handling.

You can expect feedback from their office shortly.

Kind regards

Sanlam Client Relations
Sanlam
Sanlam's reply13 May 2021, 12:11
Official
Good day We were informed that a consultant has contacted you.  We will be closing the case on the Hello Peter platform.  Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.

Kind regards
  
Client Relations
AM
Athini M's update18 May 2021, 14:08
Reviewer Update
I've been in contact with your consultant and they haven't paid my accommodation expenses even though the boarding house has sent everythin they asked for and next week is month end, what am I suppose yo do. Your consultants keep telling yo wait 48 hours and at the last minute they request more documents. I don't understand why we are being treated like this.
Sanlam
Sanlam's reply18 May 2021, 14:55
Official
Dear Athini

Please accept our apologies for the poor service received. We are following up with the relevant department. 

Regards,
Sanlam Client Relations