Sanlam Trust horrific service to Widows and fatherless children, no care what so ever!.

I am utterly disgusted by how long Sanlam is taking to process a withdrawal that was submitted in November 2023, Uniform claims submitted in December 2023. It is now 22 January 2024 schools have been opened a long time ago. No one seems to care nor give this the urgency it needs. Calling doesn't help as they don't bother to answer calls. What is worse is the fact that no one seems to know where the hold up is. Withdrawal is supposed to be processed and paid out within 10 days. Well it's been months and no one can tell me when it will pay out. I have been calling, sending emails to no avail. I am beyond being frustrated. Is this how Sanlam Trust treats widows and fatherless children?